"If you make use of the 30-day money-back guarantee because you dislike the product, you would need to bear the costs of returning the goods yourself (please ship only with original packaging wrapped in paper or cardboard).
In case of complaints or returns which can be attributed to a problem or misunderstanding at Thomann we will cover the return postage during the first 30 days. In most cases it´s not possible to send the parcel at your end free of charge, but we´ll credit you for the shipping costs. Please note that we can´t cover the cost of express or courier service, only normal economy shipment nor can we accept returns sent by cash on delivery.
We would ask that you please contact us in case of any return before sending the parcel to make sure you send it with the most cost effective option - in some cases we can arrange a collection for you."